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The Real Drivers of Service Level Management (Jan 9, 2008) Frameworks such as ITILv3, Six Sigma and COBIT are increasingly adopted and leveraged as prudent guidance for advancing ITSM ...

 

Ready to Create Your IT Service Catalog?

(Jan 9, 2008) Many experts agree that one of the first steps in running IT like a service-oriented business is to implement a usable service catalog.

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